FREQUENTLY ASKED QUESTIONS
General
What warranty do you offer?
All systems include a standard 3-year warranty. You can also purchase an extended +1 year warranty at checkout.
Do you charge GST?
Yes, GST is automatically calculated and included at checkout for Australian orders.
Is financing available?
Financing options can be made available through supported payment providers at checkout.
How long does a custom build take?
Custom builds typically take 10-15 business days. Complex builds or parts availability may extend lead times.
What is your pre-order policy?
Pre-orders require payment upfront. Estimated shipping windows depend on supplier availability and will be shown on the product page where applicable.
How do I return or start an RMA?
Log into your account, open the relevant order, and start an RMA request. FrameBoost support will review the details and respond with next steps.
Can I bring my own parts for a custom build?
No. FrameBoost only uses verified inventory to maintain compatibility, quality control, and warranty coverage.