Refund Policy
Refund Eligibility
Refund requests are assessed based on product condition, order status, warranty terms, and Australian Consumer Law.
General Conditions
- Processed custom PC orders are not covered by change-of-mind returns
- Items must be assessed before refund, repair, or replacement is confirmed
- Warranty, DOA, shipping damage, or defective product claims should be submitted through the RMA process
RMA Process
For warranty claims, shipping damage, DOA, or defective products, start an RMA from your account order page or contact support.
What To Include
- Order number
- Issue description
- Photos or evidence where relevant
Contact
For refund or RMA questions, contact support@frameboostpc.com.